Shipping Policy

This Shipping Policy explains how 247 Prime Medical LLC delivers products ordered through 247primemedical.com or agreed by quotation. It forms part of our Terms & Conditions.

Where we deliver

We deliver across all seven emirates: Dubai, Abu Dhabi, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah and Fujairah. Deliveries to remote or restricted-access locations may take longer and can carry an additional charge, which we confirm in writing before dispatch. For orders outside the UAE, contact us for a shipping quotation.

Delivery times

• In-stock items, Dubai: typically 1–2 working days.
• In-stock items, other emirates: typically 2–4 working days.
• Indent or made-to-order items (custom wheelchairs, configured powerchairs, specialist seating): lead time is quoted per order, as these are built to the user’s measurements.
• Installed products (stairlifts, ceiling track hoists, profiling beds): scheduled with you after a site survey.

Working days are Monday to Saturday, excluding UAE public holidays. Timeframes begin once payment or an approved purchase order is received and, where relevant, the configuration has been confirmed.

Delivery charges

Charges depend on the destination emirate, the size and weight of the items, and whether installation or floor-level delivery is required. Your quotation or order confirmation states the delivery charge before you commit. Bulky items such as beds, hoists and stairlifts are quoted individually because they need a larger vehicle and additional handling.

Installation and handover

Where installation is included, our team assembles and commissions the equipment, checks it operates correctly, and demonstrates safe use to the user and their carers. Please make sure the room is clear and accessible before the appointment. For stairlifts, ceiling hoists and gantry systems, a site survey is carried out first so we can confirm measurements, clearances and power requirements.

Access and site requirements

Please tell us in advance about anything that affects access — narrow corridors, lifts out of service, stairs without a lift, restricted parking, or building permission requirements for deliveries. Where a delivery cannot be completed because access was not as described, or because nobody was available to receive it, a re-delivery charge may apply.

Receiving your order

Someone aged 18 or over must be present to receive and sign for the delivery. Please inspect the packaging and the goods before signing. If the packaging is visibly damaged, note this on the delivery note at the time — it makes any subsequent claim far easier to resolve.

Damaged, missing or incorrect items

Report any damage, shortage or incorrect item within 7 days of delivery, with photographs where possible, to info@247primemedical.com. We will arrange a replacement, repair or refund in line with our Terms & Conditions. Please keep the original packaging until the matter is resolved.

Title and risk

Risk in the goods passes to you on delivery. Ownership passes once payment has been received in full.

Delays outside our control

Occasionally a delivery is delayed by circumstances beyond our control — customs clearance, manufacturer lead times, severe weather or courier disruption. We will keep you informed and agree a revised date with you. Such delays do not entitle either party to cancel an order for made-to-order goods already in production.

Contact us

For any question about a delivery, email info@247primemedical.com or visit our contact page.